FAQ's

RIDERS:
  •  What is a rider profile?
    • A rider profile is the part of our database which stores all of that information that you have to fill out on the .pdf forms or type into other online registration sites every time you want to enter an event.  It is the typical stuff - name, address, emergency contacts,etc., however, we, also, store your different membership numbers and allow you to upload and store an image of your membership cards.  Also, since you always have to fill out the information for your horses on all of those forms, we store that in your profile too.  Your profile is, also, a source of information for you.  It will keep track of any upcoming events for which you are registered, what your draw number is, and, the history of your past events and how you placed and scored in those events.  It will even keep a register of purse winnings for both you and your horse!
  • Is there a cost to create a rider profile?
    • No, there is no cost to create your rider and horse profile information.
  • Is there a cost as a rider to register for an event?
    • Equestevent charges a 6% Convenience fee.  In some instances, the Event Manager may elect to pay the Convenience fee.  In these cases, the Convenience fee in the shopping cart will be $0.00.
  • Will my rider and horse information be stored for future events?
    • Yes, you only have to enter your information one time into your profile and then you are ready to register for as many events as you want without re-entering your rider and horse information.
  • Is my credit card information saved?
    • No, we do not retain your payment information.
  • What horse information is stored in my profile?
    • You can store all necessary information for each of your horses including registered name, breed registry(s) and registry identification number, height, color , date of birth, coggins date and acesession number.  You can even upload and store an image of your coggins and Breed Registration Certificates. Horses should be attached to the profile of the horse owner. 
  • What if I am riding a horse owned by someone else in an event?
    • No problem, when registering for the event under your profile, click the additional riders button to lookup the owner of the horse you are riding.  Those horses will be available for you to choose from for the event.  Upon registration, a confirmation email will be sent to both the rider and the horse owner for verification and confirmation purposes.    
  • Does Equestevent post information on draws and results?
    • Yes, if the Equestevent show scoring component is used by the Event Manager,  all draws and results will be posted at the discretion of the event manager to the mini-site and to your profile.  In addition, all of your placement and purse winnings for each activity completed are stored in your rider and horse profile permanently.   If you want to know your time and earnings from last year's event (if you registered through Equestevent) - its in your profile and in the Results tab for the event.   
  • What is your Refund Policy?  
    • There are NO REFUNDS for any transactions processed through Equestevent.com. This includes Entry Fees, items purchased, convenience fees, or any other charges associated with online registration.  Any requests for refunds of Event Entry Fees and/or other event items/event fees purchased may be handled by the Event Manager, and, at the sole discretion of the Event Manager. 
EVENT MANAGERS:
  • Is there a cost to sign up as an event manager?
    • No, there is no cost to sign up or to post an event.  When you begin accepting registrations for your event, a Convenience fee of 6% of the total cost of each registration will be assessed and charged to the rider.  Equestevent.com assumes all Braintree transaction fees. None are charged to the event management.  If management chooses to do so, it can elect to pay the Convenience Fee.  Should this be chosen, the Convenience Fee will be $0, but, 6% will be deducted from the Registration Total and retained by Equestevent.com.
  • How will the Event Manager receive registration monies?
    • All Event Management fees will be forwarded immediately upon completion of each transaction, to the Event Manager's Bank account. Equestevent.com retains the 6% Convenience Fee, or 6% of the Registration Total, if Event Management chooses to pay the fee for the riders.  The Event Manager should have a Business Bank account established and sign up through Braintree Payments as a sub-merchant through our site.
  • How will I know how many entries I have?
    • There are a variety of options in the "Reports" tab on you Manager profile, you can access all orders processed through Equestevent.com.  Also, you can choose to have an email sent to you with each new registration.
  • Which Equine Disciplines do you serve?
    • Equestevent.com can be used for all equine disciplines. Our Registration Process provides all necessary information via our Rider and Horse Profile database.  We can also accomodate Payment Plans through online entry as well. At this time, we have optimized our Event Set-Up and scoring for barrel racing and Reined Cow Horse Events.  However, registration and scoring for any points based or time based discipline or clinic could be accommodated within our current system.  We look forward to optimization for more disciplines in the near future.  Equestevent.com, can easily handle online registration for Team Roping events.
  • How do I set up my Event?
    • First sign up as an event manager.  This profile will also serve as your rider profile so you can enter horse information as well, if you choose to do so.  As part of this, you will register with Braintree Payments as a sub-merchant for Equestevent.com You will then have your own event manager dashboard from which you can set up and manage your event. If you have questions, please feel free to contact Equestevent, and , we will be happy to assist or set up your event for you.
  • How does Equestevent help me manage my event?
    • Registration Processing: Equestevent collects all the information you require for horse, rider, and owner and forwards payments immediately to your Paypal account.  Riders will like this because it's as easy as shopping online for their favorite equine supplies.  Managers should like this because you receive your funds earlier.
    • Creating Draws (Random or Sequential):  Equestevent.com will create and post randomized/sequential draws at your discretion with the click of a button.  These draws will immediately be posted online to your event page on Equestevent.com and, also, to each Rider's Profile page.
    • Scoring:  Equestevent allows for entry of time or points based scores which can be finalized and posted with the click of a button.  These, also, will be posted to your event page and to the Rider's Profile immediately.
    • Payout Calculation:  Payout calculation is made easy for any payout configuration.  Our interactive payout matrix allows you to navigate even multi-divisional payouts with ease and accuracy.  You control the percentages and depth of payout as well as adjusting for scoring ties.  All the calculation is done for you.  
    • Reporting:  Equestevent has reports for rider/horse check-in, additional items purchased, such as stalls, t-shirts, shavings, etc., Income and Payout.  Our registration reports will notify you in cases where there is incomplete or past due Coggins information (riders were also notified upon completing their registration that there Coggins information may be lacking). Imagine the peace of mind in knowing that you have a list of participating horses with their Coggins Accession Number if State Officials ever show up at your event.   In addition, because Equestevent.com is  a cloud-based database which is fully accessible 24/7, you can view registration information for your participants prior to your event.  If you want to view there actual Coggins information, Membership Card information, or Breed Registration, you may do so as long as they have it entered in their profile.  
    • Communication/Interaction: When you set up your event, you create a Web Page for your event.  We call it the Mini-Site.  From your Mini-site you can send messages to the public and your participants ,via Disqus.  A running thread of all conversation on your site will be available for people to talk about your event of for you to give updates on your event.  These can also be shared with other social media sites.  
    • Accessibility: Equestevent.com is accessible anywhere you have internet connection.  It is not tied to any one computer or device and requires no purchase, downloading, or installing of software and updates.  It is PC and tablet compatible (Windows or MAC), with plans in the near future to be fully integrated with all mobile devices.